Your privacy matters to us. This Privacy Policy explains exactly what personal data jiligem collects, why we collect it, how we use and protect it, and what rights you have as a Filipino player under Philippine law.
We built our data practices around six core commitments to every Filipino player on the jiligem platform.
All personal data stored on jiligem servers is encrypted using industry-standard AES-256 encryption. Your account credentials, payment details, and identity documents are never stored in plain text.
jiligem does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account, process transactions, and improve your gaming experience.
jiligem fully complies with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines. We are registered with the National Privacy Commission (NPC) and follow all prescribed data handling standards.
We tell you exactly what data we collect and why. No hidden tracking, no undisclosed data sharing. If our practices change, we will notify you before the changes take effect.
You can request deletion of your personal data at any time, subject to our legal retention obligations. jiligem will process verified erasure requests within 30 days of receipt.
In the unlikely event of a data breach affecting your personal information, jiligem will notify you and the National Privacy Commission within 72 hours of becoming aware of the incident, as required by law.
jiligem ("we," "us," "our," or "the Company") operates the online gaming platform accessible at jiligem.one and any associated mobile-optimized interfaces (collectively, "the Platform"). We are committed to protecting the privacy and personal data of every player who registers and plays on jiligem.
This Privacy Policy ("Policy") describes how jiligem collects, uses, stores, shares, and protects your personal information when you access or use the Platform. It also explains the rights available to you under the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations.
By creating a jiligem account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact us to close your account.
jiligem collects the following categories of personal data from players and platform visitors. We only collect data that is necessary for the purposes described in this Policy.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Mandatory |
| Contact Data | Email address, Philippine mobile number, residential address | Mandatory |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Mandatory |
| Verification Data | Copies of government-issued IDs, selfie photos for liveness checks, proof of address documents | Mandatory (KYC) |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatic |
| Usage Data | Games played, wager amounts, session duration, bonus usage, login history | Automatic |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When applicable |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS notifications | Optional |
jiligem does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, self-exclusion records maintained for responsible gaming compliance).
jiligem collects your personal data through the following methods:
You provide data directly to jiligem when you:
When you access and use the jiligem Platform, we automatically collect certain technical and usage data through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and a record of the pages and games you interact with. Please refer to Section 7 of this Policy for more details on our use of cookies.
In certain circumstances, jiligem may receive personal data about you from third parties, including:
jiligem uses your personal data for the following purposes:
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jiligem processes your personal data on the following legal bases:
jiligem does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
We engage trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC and identity verification providers, cloud hosting and infrastructure providers, customer support platform operators, and fraud detection service providers.
jiligem may disclose your personal data to Philippine government agencies, regulatory bodies, and law enforcement authorities where required by law or where we have a good-faith belief that disclosure is necessary to comply with a legal obligation, protect the rights or safety of jiligem or its players, or investigate suspected fraud or illegal activity. This includes mandatory reporting to the Anti-Money Laundering Council (AMLC) under Republic Act No. 9160, as amended.
In the event of a merger, acquisition, restructuring, or sale of all or part of jiligem's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy practices of the acquiring entity before your data is transferred.
jiligem uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and collect usage analytics. A cookie is a small text file placed on your device when you visit the Platform.
You can manage your cookie preferences through the cookie settings panel available on the Platform. You may also configure your browser to block or delete cookies; however, please note that disabling strictly necessary cookies will impair the functionality of your jiligem account and may prevent you from logging in or completing transactions.
jiligem retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | 5 years after account closure | AML legal obligation (RA 9160) |
| Financial transaction records | 5 years from transaction date | AML and tax compliance |
| KYC verification documents | 5 years after account closure | Regulatory requirement |
| Customer support communications | 3 years from last interaction | Legitimate interest / dispute resolution |
| Self-exclusion records | Indefinitely (or as required by regulator) | Responsible gaming obligation |
| Marketing preferences | Until opt-out or account closure | Consent |
| Technical and usage logs | 12 months from collection | Legitimate interest / security |
Upon expiry of the applicable retention period, jiligem will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Anonymized data that can no longer be linked to you may be retained indefinitely for statistical and analytical purposes.
jiligem implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by jiligem. To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 14.
The Data Privacy Act of 2012 grants every Filipino player on jiligem the following rights over their personal information.
You have the right to request a copy of the personal data jiligem holds about you, along with information about how it is being used and with whom it has been shared.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jiligem's legitimate interests.
You may request a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
If you believe jiligem has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The jiligem Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing online gambling and casino-style gaming. jiligem does not knowingly collect personal data from individuals under the age of 21.
If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data from our systems and close the associated account. Any deposits made by an underage player will be returned to the original payment source, and any winnings generated will be forfeited.
jiligem primarily stores and processes your personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers, KYC verification services, and fraud detection platforms — may process your data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, jiligem ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:
You may request information about the specific safeguards in place for any cross-border transfer of your personal data by contacting our Data Protection Officer.
jiligem reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory guidance from the National Privacy Commission. The effective date of the current version of this Policy is displayed at the top of this page.
When we make material changes to this Policy — that is, changes that significantly affect how we collect, use, or share your personal data — we will notify you by:
Your continued use of the jiligem Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease using the Platform and may request account closure by contacting our support team.
jiligem has appointed a Data Protection Officer ("DPO") in accordance with the requirements of the Data Privacy Act of 2012 and the regulations of the National Privacy Commission of the Philippines. Our DPO is responsible for overseeing jiligem's data protection strategy and ensuring compliance with applicable privacy laws.
If you wish to exercise any of your data privacy rights, have a question about this Privacy Policy, or wish to raise a concern about how jiligem handles your personal data, please contact our DPO through the following channels:
jiligem will acknowledge receipt of all data privacy requests within five (5) business days and will provide a substantive response within thirty (30) calendar days of receipt, in accordance with the timelines prescribed by the Data Privacy Act of 2012 and the National Privacy Commission.
If you are not satisfied with jiligem's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at privacy.gov.ph. jiligem fully cooperates with NPC investigations and will provide all requested information within the timeframes specified by the Commission.
We take your personal data seriously. Play with confidence knowing that jiligem is fully compliant with Philippine data privacy law and committed to keeping your information secure.